Head Reset

Support

This is an English translation provided for convenience. If it differs from the Spanish version, the Spanish version prevails.

One channel. No in-app chat and no social media as support. The product is explained on this site; support is not a feed.

Email: sixandsevenstudios@gmail.com
Subject: Head Reset — support (or privacy, if that’s what it is).

It’s the same account as our Google Play developer account. For now, app support goes through here. A support@headreset.io address may forward to this inbox later on.

We reply on business days. There is no 24/7 desk. Your phone model, system (iOS/Android), app version and one sentence about what happened is enough. Don’t send session text or payment details: the store handles purchases, not us.

Support is not a crisis or health advice channel. We can’t give medical or psychological advice. Head Reset cannot respond to an emergency. If you are in crisis, if you are thinking about harming yourself or someone else, or if your life or someone else’s is in danger, stop using the app and contact your country’s emergency services right away or go to the nearest emergency department. If it isn’t an emergency, talk to a health professional.

What we can help with

  • No sound (voice, ambience, Bluetooth, system silent mode).
  • It won’t start or it cuts out (pause, lock screen, calls).
  • You paid for Premium and it doesn’t show, or you changed phones.
  • The reminder doesn’t show up, is annoying, or won’t turn off.
  • Deleting data — your data.

Turning reminders off: Profile → Reminders, or system Settings → Head Reset → Notifications. In Profile you can also change the time of each one or swipe it away.

Purchase not showing: open the Premium screen and tap Restore purchases, with the same App Store or Google Play account you paid with. To cancel the subscription, go to that Apple or Google account’s settings.

There is no Head Reset account. Everything of yours (preferences, week, reminder) lives only on that phone: we don’t keep it on any server and it isn’t synced. If you reinstall the app or change phones, that data is lost and we can’t recover it; your purchase comes back with Restore purchases.

Delete my data (in Profile) clears this phone and nothing else. It doesn’t cancel your subscription: that’s done in the store.